For the month of December, Capital and Harmony are passing the Corporate Star Performer crown to a person who consistently goes above and beyond to assist our recruiters, along with every single person coming through the hiring process—our Credentialing Specialist, Denise Robertson.
When one thinks of Denise, due diligence and no-nonsense may immediately come to mind, and in her position…it’s an absolute necessity! Credentialing each new hire from Capital and Harmony is a job that requires much organization, discipline, and knowledge…and luckily for us, Denise has that in spades! “As I like to refer to her as the ‘gate keeper’ of the recruiting team, it is Denise’s desire and passion to be relentless to ensure all our staff are successful with accomplishing the hiring process,” says Operations Manager, Rob Hicks. “Denise is the first person to help a colleague, and she is part of the foundation that makes the recruiting team so successful.”
It’s certainly a job that can become taxing at times, but Denise always has a way of finding the humor in any situation, often laughing at herself and entertaining us with her witty and sarcastic personality, which fits in well at the Capital and Harmony offices! She also greatly exhibits the company’s core values. In fact, compassion is what drove her to start working in this field in the first place. After all, what is healthcare without compassion and worthwhile relationships? What keeps her going, she says, is “knowing that at the end of the day someone out there is getting the help they need, and that I was part of the process.”
“My favorite thing about my job is helping people who want to help other people,” Denise says. She describes first learning about medical care such as homecare and hospice when her grandmother became ill. “After my grandma passed I thought maybe I could help someone like me who needed help for her grandma too,” she says. “So, though I’m not cut out to be a caregiver myself…I can at least try to help those who are, for the people like my grandma who need them.” And since she’s been a part of the Capital and Harmony team, that’s exactly what she’s done!
Now, as she sees how the process works from the opposite end of the spectrum, it’s given her an even greater understanding and appreciation for the business itself, and for all the hard work our caregivers and nurses do. Another perk of the job—her colleagues! “Working for Capital and Harmony has given me some amazing coworkers, who I now have the privilege of calling friends,” Denise says.
When Denise is off the clock, you can find her spending time with her family, friends, and two kitties. One of her favorite weekend activities is searching for new treasures. “I have a husband and mom who love junk shops and yard sales as much as I do!” she says. She’s also a fantastic cook (as we in the office know all too well), and a music lover. Something interesting to note about Denise is her obsession with Prince and Adam Levine, and her love for keeping her music old school—on actual CDs!
For all of these reasons and more, we’re honored to pass the torch to Denise this month! “Capital and Harmony are truly blessed to have such a wonderful person as Denise on our team,” Rob says. We couldn’t agree more!
November is National Homecare and Hospice Month, and in-home care providers across the country like Harmony Home Healthcare are standing up for the patients and families they serve. It’s not surprising that people prefer to be cared for in the comfort and dignity of their own homes. Home health, hospice and private duty homecare provide in-home medical services that are affordable and patient-focused.
Home health provides skilled services, including nursing care and physical, occupational, speech and respiratory therapy. An agency will send a licensed professional into the home to assess home health needs and develop a care plan. A homecare worker can help a person with activities like remembering to take medications, preparing meals, transferring from a chair, toilet or bed, bathing, getting dressed, light housekeeping or transportation to and from doctor’s appointments. And hospice care brings together medical care, pain management and emotional and spiritual support for patients at the end of life and their families.
Pennsylvania’s homecare community cares for millions of senior, disabled and chronically ill patients each year, including more than 2.2 million Medicare beneficiaries who receive clinically advanced, cost-effective care services in their own homes. Many healthcare treatments that were once only offered in a hospital or a physician’s office can now be safely, effectively, and efficiently provided in people’s homes by skilled clinicians. Home healthcare is less expensive, more convenient, and as effective as care provided in institutional settings.
November is also National Family Caregiver Month and Harmony Home Healthcare honors the commitment of family members who work to keep their loved ones at home.
In any organization, a management team may unwittingly hit the jackpot and hire that special person who has the gift to engage and personally connect with others upon meeting. Harmony was fortunate to recognize this admired trait within Employment Specialist Julie McKay immediately.
“Julie has the ability to make each of her candidates feel very important and not just a number. Her biggest strength is the ability to build relationships. She maintains constant communication allowing the candidate to remain well informed throughout the process. Julie transfers her smile through every phone call she has with current employee and candidate,” says Rob Hicks, Operations Manager of Capital Healthcare Services.
It is impossible for Julie’s naturally outgoing, kind, and compassionate spirit to go unnoticed. She is an individual who earnestly listens and problem solves.
Taking pride in her work, Julie says, “My favorite thing about my job is getting to help people. Finding them a career that they will hopefully enjoy and love. I love hearing about candidate’s stories and ambitions in life.” She also says communicating with her coworkers brings joy to her day.
When Julie is not working, she values spending time with her family and friends. Drinking coffee, trying new restaurants, and going on weekend excursions to random places are just a few of her favorite activities.
As a testament to Julie’s happy and caring personality, she danced on the drill team and even majored in Hospitality Management while in attendance at Indiana University of Pennsylvania.
Julie will celebrate her 1 year anniversary with Capital and Harmony on November 28th. Thank you, Julie, for living our core values every day! We look forward to your future here and your continued success!
In every organization, there are those special people who have a knack for solving problems. With ease they are able to come to the rescue, adding greater efficiency to everyday tasks, and simply creating a better working environment for everyone involved. Here in the offices of Capital Healthcare Services, that person is Brenda Senica, LPN, our Corporate Star Performer for the month of October!
Brenda hasn’t always graced the offices of Harmony Home Healthcare and Capital Healthcare. She actually began her tenure here in July of 2015 as a nurse in the field. Since then, her stellar work ethic and no-nonsense attitude have opened up new doors for her within the company, advancing her to the role of Nurse Clinical Coordinator for Harmony. Needless to say, she’s been making waves and creating quite the name for herself! Regardless of which department you work in here at Capital and Harmony, it’s common knowledge that Brenda gets things done, and is one-of-a-kind.
“When I think of Brenda, I can think of no one better who lives and breathes our core values of being all in to win and committed by choice,” says Operations Manager, Rob Hicks. “Recently, she accepted the opportunity to come into the office from the field to assist with improving a few of our processes. She immediately took ownership of her responsibilities, and although she has faced challenges, you never see her without a smile on her face.”
While Brenda misses her patients in the field, she looks at her new internal role at Harmony as a way to help them even more, just from a different direction. Brenda’s superior problem-solving abilities, and willingness to take on anything that comes her way has already greatly affected and benefited our internal procedures, which in turn helps our clients, consumers, and employees. “What keeps me going is my commitment to achieving goals, no matter how difficult it can be at times,” says Brenda. She prides herself in a job not only done, but done well, and she’s not afraid to roll up her sleeves and get dirty in the process.
Brenda also thrives working in a team setting, and it helps when they are just as motivated as she is! “My favorite thing about working at Harmony is the positive interaction between myself and my co-workers, and the willingness we show to help each other to achieve our goals on a daily basis.” The tight-knit Harmony team has grown even stronger with the combination of Brenda’s leadership and cooperative abilities.
When Brenda isn’t on the clock, she loves to attend concerts, go to the gym, go shopping, and add to her tattoo collection. She also loves spending quality time with her friends and family. “I have three adult children who are the greatest loves of my life,” she says. She also loves her rescue American Mastador puppy, Jaxx, named after the infamous character on “Sons of Anarchy”. Another fun fact about Brenda is that she loves anything relating to Marilyn Monroe, which becomes strikingly evident when visiting her office cubical!
We thank Brenda for her relentless efforts and extraordinary work ethic, and we are honored to pass the trophy along to her this month!
This month, Capital and Harmony are honored to pass the torch to Shannon Gutwald, September’s Corporate Star Performer! Shannon began her tenure at Capital Healthcare this year as an Employment Specialist. As soon as she joined the team, it was clear that we were not only getting a fantastic worker, but a genuine and upstanding person as well. Conversing with prospective hires and aiding future employees throughout the hiring process were things she did with great ease, and a stellar attitude.
Now, in her new role as Patient Care Coordinator for Harmony Home Healthcare, Shannon’s helpful nature and exceptional work ethic show in flying colors as she schedules our hard-working nurses and assists our clients. “I love the daily interactions with the families and staff, and I like learning more about who they are and the different things that might be going on in their lives,” Shannon says. “Knowing that a short conversation with someone on a bad day can sometimes make a huge difference makes my job worthwhile.” It’s the personal touch she adds to her conversations with clients and employees that make a world of difference.
“People cannot help but feel Shannon’s excitement and the energy she brings day in and day out to her clients and employees,” says Rob Hicks, Operations Manager. “She truly understands how she impacts the lives of others by providing extraordinary care!” Shannon’s excitement and positive attitude are certainly two traits that make her so well-liked and admired throughout the office and within the company in general. She’s the type of person who thrives in a team setting, and genuinely enjoys helping others. “I’m a people person by nature,” Shannon says. “Striving every day to be better than the day before keeps me moving forward—there is always something new to learn!”
Working in the fast paced, often demanding, environment of staffing and scheduling, Shannon is always on her toes and ready to handle any challenge that comes her way. “One of Capital and Harmony’s core values is to look at situations not as problems but opportunities, and Shannon does this on a daily basis when she encounters any obstacle to ensure that her clients receive the best care possible,” Rob says. It’s her commitment to her clients and employees that show just how dedicated Shannon truly is.
We often joke that even when Shannon is angry, she still has a smile on her face. In truth, her positivity and optimism are both admirable and contagious. It takes an awful lot to get Shannon down, and she’s never there for long. “Every day is a new adventure,” she says. “There are exciting things happening all the time, so I never know what to expect. My co-workers, field staff, and families are all wonderful to work with. It’s like a second family.” Both her ability to see the good in everything, and her knack for building strong relationships are things we should all strive for.
In Shannon’s spare time, she loves spending time with her two dogs, Lola and Evee, and her aptly named three-legged cat, Tripod. Animal lovers anywhere would be entertained by her heartwarming, and often hilarious stories involving her three fur-babies. She also loves spending time with her family, taking weekend getaways, and going on adventures with friends.
Capital and Harmony are lucky to have an employee as wonderful as Shannon! She makes the office a better place to work every day just by being herself, and we’re all better for having her in the Capital and Harmony family!
Stay tuned next month to see who the next Corporate Star Performer will be!
Nobody works harder than those in the healthcare and human services industries, and no one knows that better than nurses. Nurses, for all of your hard work, commitment to your patients, compassionate care, and relentless efforts, we commend you. This is your week! During National Nurses Week, we at Capital Healthcare Services and Harmony Home Healthcare, would like to extend a special thanks to you, our nurses, as you continue to provide the highest level of quality care to your patients. You deserve special recognition for your efforts in delivering compassionate care while embodying our core values, as well as the principles of ethical practice in your profession.
For the nurse who has put her work responsibilities before everything else, for the nurse who has put his social life on pause to pick up an extra shift, for the nurse who can’t remember the last time he had a few consistent nights of good sleep, for the nurse who loves nothing more than to light up her patients’ faces with a smile even when she can barely muster up the energy to put one on her own, this is your week. We see you, and we value you!
You have entered this career by answering a calling, and even when times get tough, and work cannot seem to get any more stressful, we hope you think back to why you began this journey in the first place. You are fulfilling your purpose of providing exceptional care to other human beings, one of the noblest and most humbling professions in the world. Even on what you think is your worst day, you are still making a difference in other people’s lives. Never forget that!
For all of these reasons and more, we say THANK YOU! You keep this company moving with your character, integrity, passion, and commitment, and we wouldn’t be here without you! We ask our RNs, LPNs, and CNAs to please check their e-mail inboxes for a little Nurses Week treat from us.
Any company can be a good company, but only the select few can be truly great. One of the keys to being a great company is fostering a great culture, as well as highlighting the core values that make up the backbone of the organization. Capital Healthcare Services can now confidently say that those two items have been ceremoniously crossed off the list!
On Thursday, March 30th, the internal employees of Capital Healthcare, Harmony Home Healthcare, and American Medical Traveler all congregated together at the Double Tree Hotel in Monroeville, PA to kick off our new core values.
CEO, Art Hoopes, gave a stirring presentation highlighting the history of the company with its branches and divisions, getting down to the roots of the organization. He also unveiled huge goals for the company’s future growth of hiring 2020 employees by the year 2020! He stressed that while our future journey will take a lot of sweat and tears, it will also be a fantastic ride!
Never in the history of Capital Healthcare Solutions, Harmony Home Healthcare, or American Medical Traveler, has the internal team been this committed, strong, and dedicated to the future of the organization! We are all truly Committed by Choice to the clients we serve, and we are Relentless to Succeed in making Capital Healthcare Services the greatest company we possibly can!
And perhaps most importantly…we know that Happiness is Healing!
Join us on this journey! We promise you won’t be disappointed.
To build stronger communities by enriching the lives of others through memorable connections and extraordinary care.
We are an organization where Integrity Trumps All. We take the time to Stop, Listen and Understand when communicating with a colleague, client, patient or stranger because Relationships Matter.
We are Committed by Choice and will always be Relentless to Succeed because challengers are Not Problems but Opportunities.
We thrive by personifying Passion for Compassion in everything we say and do, knowing that Happiness is Healing. Only collectively will we fulfill our purpose so we are All in to Win!
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